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Privacy Policy

This is the privacy notice of Upperman’s Water Treatment Services. In this document, “we”, “our”, or “us” refer to Upperman’s Water Treatment Services. Our registered office is at 991 North Franklin Street, Chambersburg, PA 17201, United States  


  1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
  2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
  3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
  4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
  5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
  6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at
  7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.  

1. Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We may use it in order to:
  • 1.1. verify your identity for security purposes
  • 1.2. sell products to you
  • 1.3. provide you with our services
  • 1.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.  

2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply. Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website. If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at However, if you do so, you may not be able to use our website or our services further.  

3. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to:
  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
  • record-keeping for the proper and necessary administration of our business
  • responding to unsolicited communication from you to which we believe you would expect a response
  • protecting and asserting the legal rights of any party
  • insuring against or obtaining professional advice that is required to manage business risk
  • protecting your interests where we believe we have a duty to do so

4. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order. This may include your personal information.  

Specific uses of information you provide to us


5. Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people. Examples include:
  • 5.1. posting a message our forum
  • 5.2. tagging an image
  • 5.3. clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it. We do store it, and we reserve a right to use it in the future in any way we decide. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time. Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at  

6. Complaints regarding content on our website

Our website is a publishing medium. Anyone may register and then publish information about himself, herself or some other person. We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published. If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.  

7. Job application and employment

If you send us information in connection with a job application, we may keep it for up to 3 years in case we decide to contact you at a later date. If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for 6 years before destroying or deleting it.  

8. Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We do not keep any personally identifiable information associated with your message, such as your name or email address.  

9. Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.  

10. Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner. It allows us to recognize visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you. The information is not used for any other purpose. We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner to agree to reciprocate this policy.  

Use of information we collect through automated systems when you visit our website


11. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use. If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website. We use cookies in the following ways:
  • 11.1. to track how you use our website
  • 11.2. to record whether you have seen specific messages we display on our website
  • 11.3. to keep you signed in our site
  • 11.4. to record your answers to surveys and questionnaires on our site while you complete them
  • 11.5. to record the conversation thread during a live chat with our support team

12. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.  

13. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website. We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.  

Disclosure and sharing of your information


14. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.  

15. Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.  

16. Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.  

17. Data may be processed outside the European Union

Our websites are hosted in the United States of America. We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business. Accordingly data obtained within the UK or any other country could be processed outside the European Union. We use the following safeguards with respect to data transferred outside the European Union:
  • 17.1. the processor is within the same corporate group as our business or organization and abides by the same binding corporate rules regarding data processing
  • 17.2. the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union
  • 17.3. we comply with a code of conduct approved by a supervisory authority in the European Union
  • 17.4. we are certified under an approved certification mechanism as provided for in the GDPR
  • 17.5. both our organization and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information

Access to your own information


18. Access to your personal information

  • 18.1. To obtain a copy of any information that is not provided on our website you may send us a request at
  • 18.2. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you

19. Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at This may limit the service we can provide to you.  

20. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.  

Other matters


21. Use of site by children

  • 21.1. We do not sell products or provide services for purchase by children, nor do we market to children
  • 21.2. If you are under 18, you may use our website only with consent from a parent or guardian

22. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.  

23. How you can complain

  • 23.1. If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is
  • 23.2. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration
  • 23.3. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at

24. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
  • 24.1. to provide you with the services you have requested
  • 24.2. to comply with other law, including for the period demanded by our tax authorities
  • 24.3. to support a claim or defence in court

25. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you. However, ultimately it is your choice as to whether you wish to use our website.  

26. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. If you have any question regarding our privacy policy, please contact us.


Ultraviolet Sterilization

Ultraviolet Sterilization

Water supplies not already protected by a municipal water source such as well water supplies require disinfection. Taking the initiative and ensuring the safety of your home water supply is a must, and this requires you provide your own method of disinfection. There are several methods of disinfection one can use such as UV light and chlorination available in liquid or pellet form.

Ultraviolet sterilization is the most popular method for disinfecting water today. UV light takes advantage of short wavelengths to sterilize micro-organisms in drinking water as they pass through the light. Ultraviolet sterilization will never affect the smell or taste of your water as it is a physical disinfecting process requiring no additives. UV systems are also very energy efficient and typically require the same amount of energy as a 40 watt light bulb.

UV disinfection can offer a 99.99% reduction in bacteria and is more effective than chemical processes. If you are receiving your water from a municipal water source, you can always implement ultraviolet sterilization for an additional layer of protection. Your drinking water can never be too safe when it comes to your home and family. The professionals at Upperman’s Water Treatment Services can help you determine the most suitable system for your home or business.

Contact us today for expert advice!


Iron & Sulfur Filtration

Iron & Sulfur Filtration

Indicators of an iron or sulfur problem in your home’s drinking water can range from staining of bathroom fixtures and laundry, damage to pipes due to build up, and an offensive odor. Homes which rely on ground well water for their water supply are more likely to experience an iron or sulfur presence in drinking water.

Upperman’s Water Treatment Services uses a chemical-free process for iron and sulfur filtration that utilizes oxygen to increase oxidation that in turn increases filtration. This filtration system is a popular solution for homes reliant on well water and requires little maintenance. This method has proven to work very well and is currently replacing manganese greensand filters that were once the most common iron and sulfur filtration method being implemented.

With this method, an air injector is installed between the pump and pressure tank that draws air into the water. This influx of oxygen causes the iron to oxidize which then forms rust particles that can be strained out by a filter. With over 40 years of experience, the experts at Upperman’s Water Treatment Services can assist you in determining the best water treatment solution for your home. Contact us today!


Water Softeners

Water Softeners

While water travels through the ground, it retains soluable minerals such as calcium and magnesium, creating hard water. Hard water greatly affects the operation of our homes including dish washing, taking showers, doing laundry, cooking and more.

The solution to a hard water problem is a quality water softener from Upperman’s Water Treatment Services. Typically, a water softener is an appliance that is integrated into your home’s water system, replacing harmful minerals with sodium (salt). Most water softeners utilize an automatic regnerating system that has an electric timer which flushes and recharges the system on a schedule.

Another type of system uses a computer that keeps track of water usage and when enough water has passed through the tank to have depleted the sodium beads, regeneration is then activated. A third type of system utilizes a water meter to measure usage and begins recharging. The mineral tank is only recharged as needed, and if equipped with two mineral tanks soft water is always made available.

At Upperman’s Water Treatment Services, we offer only the best in water softening solutions from Aqua Systems Products. We also offer electronic demand water softeners that utlize a dual tank water softening method. This type of softener manages the flow and hard water is regenerated based on overall usage as previously mentioned.

Contact us today to find the best water softening solution for your home.


Adams County Water Treatment

If you’re a resident of Adams County, PA suffering from hard water and in need of professional and reliable water softening and treatment services, schedule an appointment with Upperman’s Water Treatment Services. Upperman’s has proudly served Adams County, PA for years, providing quality water softening services that you can count on for home and business. Click here to view the many services we have to offer.

Upperman’s Water Treatment Services only offers the best reverse osmosis, water softening and filtration solutions available. Our expert staff can implement these solutions efficiently so you can stop worrying and start enjoying the crisp, clean drinking water you deserve.


Cumberland County Water Treatment

Upperman’s Water Treatment Services in Chambersburg, PA has been serving the home, business and industrial water softening and treatment needs of Cumberland County, PA for years. Our cutting-edge water softening services can’t be matched, and our professional staff has an excellent track record. If you reside in Cumberland County and are suffering from hard water, contact Upperman’s today to make your water clean, the way it was meant to be!

Click here to browse the wide range of water softening and treatment services we have to offer your home or business. At Upperman’s, we pride ourselves in the treatment systems we use to clean your drinking water. That’s why we only use the best water softening and reverse osmosis systems available including Aqua System Products. Don’t hesitate, contact the water treatment experts at Upperman’s today!


Fulton County Water Treatment

Attention residents of Fulton County, PA! Are you suffering from hard or smelly water in your home or business? Contact Upperman’s Water Treatment Services in Chambersburg, PA today. Our water treatment professionals have proudly served residents of Fulton County for years, offering a wide variety of water softening solutions.

Click here to check out the many water treatment and softening solutions we have to offer. At Upperman’s, our professional and courteous staff provide excellent service of your home and business. We only use the best water softener, reverse osmosis systems and water filtration solutions available. We provide everything you need to make your water clean. The way your drinking water was meant to be!


Franklin County Water Treatment

Are you currently dealing with hard water in Franklin County, PA? Upperman’s Water Treatment Services in Chambersburg offers a wide range of water softening solutions to solve your water woes once and for all.

At Upperman’s, we use only the finest quality water softening, reverse osmosis systems and water filtration for both home and business. We guarantee professional service for all of your water treatment needs in Franklin County. Click here to learn more about the many services we have to offer and rid your home or business of smelly water for good!


Aqua System Products

SmartChoice Eradicator

Upperman’s Water Treatment Services in Chambersburg, PA is a leading provider of the SmartChoice Eradicator (Chemical-Free Iron and Sulfur Systems) from Aqua Systems. The SmartChoice Eradicator is the chemical-free solution for your toughest well water problems.

Whether it’s rust stains in your sinks, or the smell of sulfur every time you turn on the tap, your water problems can damage your fixtures, discolor your laundry, or create an unpleasant odor in the shower. Now there’s a new solution, a proven technology from Aqua Systems, to solve your problem water without harsh chemicals.

Benefits of the SmartChoice Eradicator include:

  • • Stop iron stains
  • • Protect plumbing, fixtures, appliances and clothing
  • • Eliminate the need for harsh chemical cleaners in showers, sinks, toilets and appliances
  • • Protect your water softener from iron build up
  • • Air induction filtration removes the sulfur to produce clean, odor-free water
  • • Protects pipes from black oxidation caused by sulfur water
  • • Eliminates the need for traditional chlorine feed treatment systems

Contact Upperman’s Water Treatment Services and find the SmartChoice Eradicator that’s right for you!


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